SERVICE & SUPPORT
30-Day Return Policy
You may return most new, unopened items, sold and fulfilled by Spirit of the Ancestors within 30 days of delivery for a full refund, subject to our return policy and guidelines listed below.
Any orders returned with a retail value of $500 or more will be charged a restocking fee of 15%.
All sales of original artwork are final.
All sales of Personalized Products are final - We do not offer refunds on personalized products.
All returns, including warranty returns, must be processed through our Return Center. Please email us at service@SpiritoftheAncestors.com
Refunds will be returned only to the original form of payment. Most refunds are fully refunded in 5-7 days after we receive and process your return. All returned merchandise must be unused and returned in the original packaging.
This return policy only applies to products purchased directly from Spirit of the Ancestors online store, or our Gallery in Santa Fe. Spirit of the Ancestors does not accept returns on items purchased outside of SpiritoftheAncestors.com or sold by third parties on amazon.com.
If you want to exchange an item, please return your item(s) for a full refund and place a new order for the correct item.
All returns, including warranty returns, must be processed through our Return Center. If your return claim is approved, you will receive a Return Merchandise Number that must be included on the outside of the shipping box with your return(s).
Prepare and Ship Your Return
After you've followed the prompts in the Online Returns Center:
Prepare your package for return - Pack your item securely, inserting any paperwork that was included when you requested your return from the Online Returns Center. If you don't have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper. Attach your return label to the package. Ship your return based on the shipping label provided.
To begin your return process, click here.
- All refunds will be processed to the original form of payment upon receipt and inspection of the returned merchandise
- No refunds will be given on merchandise returned after 30 days of the original receipt date.
- This return policy only applies to products purchased directly from Spirit of the Ancestors via our website or Gallery in Santa Fe.
- For any other questions or concerns, please email us at service@SpiritoftheAncestors.com
Cancellation & Refused Deliveries
You may cancel your order for a full refund any time prior to shipment. However, once an order ships you will have to follow the returns process if you want to return an item. Any refused deliveries will be charged a return shipping fee equal to the greater of $10 or 15% of the order sales value.
Shipping and Packaging
For Original Art, Shipping within the continental US is shipped via UPS, and all packages are insured to the purchased value of the artwork. Outside the continental US, we ship via US Air Mail, also insured.
Signed Prints, prints, and other printed merchandise are shipped via UPS. Costs for Shipping and Handling of these items are calculated at the time of order and vary depending on the destination address.
If you require shipping outside the US, please email us at service@SpiritoftheAncestors.com or call us at 505-216-22345 before ordering and paying for your item. We'll confirm the shipping price and ensure that the size of the package meets the guidelines of your country of destination. We will process payment prior to shipment.